Careers At Chick-fil-A Killeen
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Front Counter Manager

Department: Guest Services
Location: Killeen, TX

Leadership Overview:

As a leader at Chick-fil-A Killeen, your primary focus is the commitment to excellence in all that we do. This is accomplished through positively influencing guests and Team Members; maintaining a high level of relational equity; effective organization and communication skills; pursuing consistent professional and personal growth; seeing the big picture and overcoming obstacles in our pursuit of excellence.


Role Specific Competency Standards:

  • Support the Guest Experience Director by:
    • Consistently maintains transaction counts and corresponding sales goals
    • Facilitates growth of dine in, mobile order, and check average
    • Applies LEAN principles to Front Counter
  • Consistently delivers:
    • Front Counter Accuracy > 98%
    • Speed of Service > 80%
    • Attentive & Courteous Employees > 80%
    • 2Mile Service > 80%
    • Cleanliness of Dining Room / Interior / Restroom: >80%
    • Playroom checked every 15 minutes and spot cleaned hourly
    • Through growth and increased operational excellence, Growth of Mobile Order Curbside and Carry Out by 10% daily
  • Visual Data – Assists the supervisor in collecting and displaying data for scorecards and reviewing it with assigned team members.
  • Daily commitment to the Chick-fil-A Mission Statement
  • Maintains a consistent, positive attitude - sets the example
  • Operates in all functions with a sense of urgency
  • Receives coaching from other leaders well - is teachable and open to feedback
  • Is servant hearted - displays grace and service to both Team Members and guests
  • Counting Drawers
  • Running Breaks
  • Assigns and follows up on work assignments to ensure cleanliness and operational efficiency throughout the shift
  • Coordinating workflow to ensure projects are completed in a timely manner
  • Assists in execution of RQA’s and SAFE Daily Critical
  • Ensure signage is correct and in good condition and coordinate replacement w/ Sales & Brand Growth
  • Coordinates with Guest Experience Director concerning any repairs or replacements
  • Work primarily during assigned Day Parts



  • Open availability
  • Valid Drivers License
  • Able to pass a background check
  • Servsafe Certification within 30 days of acquiring position
  • Complete all previous levels of leadership training
  • Maintain clean uniform and upholds good personal hygiene
  • Takes initiative to learn new tasks and positions
  • Is consistently on time and prepared to work each shift as scheduled
  • Effective and timely communicates with team members and leadership team
  • Knows the role and what is expected of themselves
  • Takes initiative in completing other tasks in a timely manner
  • Thorough knowledge of the Chick-fil-A menu and product offerings
  • Knowledge of and adherence to the policies set forth in the Chick-fil-A Team Member Policy
  • Anticipates the needs of our guests and Team Members, and meets them proactively
  • Sees the big picture of our restaurant, and is not tied down to specific role; thinks outside the box
  • Utilizes available checklists and workflow to accomplish daily tasks
  • Refines leader layout for specific shift requirements and oversees shift operations
  • Other duties as required



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