Careers At Chick-fil-A Killeen
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Kitchen Manager

Department: Heart of the House
Location: Killeen, TX


Job Description

To oversee all food and food preparation environment operations at Chick-fil-A Killeen. To provide leadership and focus to the kitchen area by putting ideas into action that drive kitchen operations to our vision. The leader must guide and develop kitchen leadership to assist in turning ideas into action!

Expected Results

  • Ensure high performance leadership team operations across all day-parts.
  • Continuous assessment of all systems and procedures to ensure we are as accurate and productive with our work as we can be. Quickly resolve any issues with operation to where it doesn’t happen in the future.
  • Balance between Results (Profit) and Relationships (Store Community)
  • Characteristics; Drive, Ownership, Self-motivated, Servant's Mentality, Follow-through, etc.
  • Properly resolve concerns brought to our attention through CFA CARES and reports.


Scorecard (subject to change annually)

  • Taste of Food >80% (Top 20% annual average)
  • Food Cost <.5% of target
  • Speed of Service
  • QIV (Product / Production Environment): >90%
  • R&M / Kitchen Supplies: <1% or budget target
  • Steritech Visits: >90%


Responsibilities of the Kitchen Leader include-

  • Develop and guide the members of the HPLT through weekly meetings/reporting sessions to help them successfully reach the goals on their scorecard. Specifically, you should be “informed” on…
      • Attendance (Callouts and other time punch issues)
      • Key Item Inventory Items
      • Food Cost / Waste Control
      • Daily Critical Evaluations
      • Kitchen CEM’s, staffing, and operational needs specific to the BOH
      • Marketing Events that impact operations
      • eRQA Evaluations / Results
      • Waste reporting and tracking
  • Maintain Personal Development Plans (Oneon-Ones) for each leader and help develop their leadership skills.
  • Take time out of each week for personal development in business and leadership.
  • Schedule planning time for store improvement. Though your job is to give freedom and responsibility to upper level leadership it’s important to do research and planning in these focus areas as well. You might see details that younger leadership does not.
      • Your job is not to always give the answer but ask the right questions and guide your team towards a new way of thinking.
  • Support daypart targeted marketing efforts to grow daypart sales
  • ServSafe required within 30 days of acquiring position

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