Careers At Chick-fil-A Killeen
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Front Counter Team Member

Department: Guest Services
Location: Killeen, TX

Roles and responsibilities:
Engagement with the guests is your most important task.  Getting to know guests names and personal information will continue to bring them back.
Good listening skills will help the whole team serve the correct food to the correct people.  It starts with you
as you continue to develop skills your speed needs to increase as well.  Order taking should take less than a minute.  
teamwork is a key to success as everyone must do their part.  Complete the guests order before focusing on drinks and desserts will allow your back of house team to get the food ready in under 2 minutes
good communication to the guest will inform them of what they need to do next
cleanliness of your area will need to be a minute by minute assessment.  If something drops pick it up
be coachable! The front counter role can be challenging as you have to always be “on” in front of all guests.  It is important to not let outside influences bring down your attitude.  You leadership will help encourage you.
be flexible!  It is our pleasure to serve our guests.  Do what you can to make their experience great
create memorable moments

Expectations: 
certified on appropriate front counter jobs through pathways
core 4 all the time (create eye contact, share a smile, speak enthusiastically, stay connected)
guests orders are taken in less than 1 minute; served in 4 minutes or less
clean and organized area as you go
100% completion of additional duties with excellence
top 20% in attentive and courteous employees cem scores
top 20% in speed of service cem scores
top 20% in cleanliness of restaurant cem scores
top 20% in be “remark”able score

Development plan: 
Training upon hire 
Monthly feedback
Leadership Development Program



Benefits
Scholarship opportunities
Additional benefits presented after 1 year of service. 
 

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